Belongs to the Offices de Tourisme de France® network and undertakes to:

• Provide you with an easily accessible reception and information area.
• Assist you with your tourism plans.
• Offer you seating.
• Provide you with free information about local tourist attractions.
• Offer you free Wi-Fi access.
• Display and disseminate information on opening times, in at least two foreign languages.
• Be open at least 240 days a year including Saturdays and Sundays, in the tourist season and during events.
• Reply to your messages all year round.
• Provide a reception desk staffed by personnel speaking at least two foreign languages.
• Provide visitor maps and guides in paper form.
• Provide access to its trilingual website.
• Disseminate tourist information in hard-copy form, translated into at least two foreign languages, with details about:
  •  all officially categorised visitor accommodation, listing (as a minimum) the establishment name, postal address, e-mail, website, telephone number, and classification level;
  • monuments and cultural, natural, or leisure attractions; this information may include admission or user fees, hours and periods during which they are open to the public, website, phone number, and postal address;
  • events and activities;
  • emergency telephone numbers.
• Update its tourist information annually.
• Display the emergency telephone numbers outside.
• Present the entire, verified offer of visitor amenities, for its entire coverage area, for all customer categories.
• Address your claims and/or complaints and assess your satisfaction.
• Honour a quality control policy.
• Have a visitor advisor on hand to guide you.
• Ensure that the local tourism information provided is reliable and up-to-date.